Last Updated: March 11th, 2025

Purpose

This Policy defines how SeniorX.AI (referred to as “SeniorX.ai”, “we”, or “us”) uses and protects any information collected when you access, register, use, or engage with our website http://seniorx.ai and virtual services subscribed via the website (collectively referred to as the “Platform”). Visitors to the Website are collectively referred to herein as “Users.” This Privacy Policy complements our Terms of Service policy.

This Privacy Policy may be updated periodically without further notice to you, and this will be reflected by a “last updated” date above. Any updated Privacy Policy will be effective when posted. We recommend that our users periodically review the privacy policy to ensure they are notified of any updates. If required by law, we will contact you directly to provide you with an updated Privacy Policy.

1. Methods of Collecting Personal Information

“Personal Information” is information that identifies, describes, or relates to a person through which, directly or indirectly, an individual is capable of being identified. Personal Data does not include publicly available information, de-identified, or aggregated information.

We collect personal data through various methods to provide and improve our Platform, communicate with users, and ensure compliance with legal obligations. These methods include:

• Direct Interaction: We collect personal data directly from users when they interact with our Platform. This may include information provided through registration forms, account creation, contact forms, surveys, or when users communicate with us via email or other means.
• Automated Technologies: We use automated technologies such as cookies, web beacons, tracking pixels, and similar tracking technologies to collect certain types of information automatically. These technologies help us gather data about user interactions with our website, such as browsing patterns, pages visited, and preferences. This information may include IP addresses, browser types, device identifiers, and other technical data.
• Indirect Sources: We partner with third parties like care businesses, product companies, and may receive certain information about you directly from these third parties. We may combine this with data that we already have collected about you. Such collected data could include contact details (such as email address) and previous purchase history or interests.

2. Types of Personal Information Collected

We may collect the following types of personal information:

• Name, email address, physical address, telephone number, business or company name, title, education qualifications. We ask for and collect this information when you submit web forms on the Website.
• Financial information for payment processing.
• Personal Information that Users provide us voluntarily. For example, when they respond to share information while communicating with us via email.
• Device information like device identifiers (e.g., cookie IDs and IP address).
• Non-precise geolocation data, such as your approximate location based on your IP address.
• Online behavior information including online activity, preferences, and time spent viewing features, browsing history, search history, and other information regarding your interactions with and use of the Websites.
• We do not collect or store any Protected Health Information(PHI) as defined by the Health Insurance Portability and Accountability ACT (HIPAA)

3. Use of Personal Information Collected

The personal information collected by us is used for the following purposes

• Providing Services: We use personal information to provide, operate, maintain, improve, and promote our Platform. This includes enabling access to our Platform, processing transactions, and delivering relevant content.
• Communication: We may use personal information to communicate with users, respond to inquiries, provide customer support, and send transactional messages such as updates, security alerts, and administrative notices.
• Marketing and Advertising: With user consent, we may use personal information for marketing and advertising purposes. This may include sending promotional material about our Platform or our partners’ services, building automated profiles based on user preferences, and personalizing content and advertisements.
• Research and Analysis: We may use personal information for research and analysis purposes, such as monitoring trends, usage patterns, and activities on our Platform. This helps us improve our Platform, develop new features, and optimize user experience.
• Job Applications: Personal information submitted through job applications received via our website may be used for recruitment and employment purposes, including evaluating candidates and communicating with applicants.
• Policy Enforcement: Personal information may be used to enforce our policies, including but not limited to our Terms of Service and other agreements. This includes investigating and preventing fraudulent transactions, unauthorized access to our Platform, and other illegal activities.
• Compliance: We may use personal information to comply with legal obligations, regulatory requirements, and government requests. This includes fulfilling reporting obligations, responding to legal processes, and cooperating with law enforcement agencies.
• Customization: Personal information may be used to personalize the Platform, including providing features or content that match user interests and preferences.
• Personal information collected from users registering for digital skills assessments may be used to process test results, deliver certifications, and improve assessment accuracy. Your results will be securely stored and shared only with you via email, unless otherwise specified by you.
• Other Purposes: Personal information may be used for other purposes for which we obtain user consent or as permitted or required by law

‍4. Disclosure of Personal Information Collected

We may disclose Personal Data to third parties, including the categories of recipients described below:

• Service Providers: We may disclose personal information to third-party service providers who assist us in providing and improving our Platform. These service providers are contractually obligated to use the information only for the purposes of providing the services on our behalf and are prohibited from using it for any other purpose.
• Business Partners: In certain cases, we may share personal information with trusted business partners with whom we collaborate to offer joint products or services. However, such disclosures will only occur with your consent or as permitted by applicable laws and regulations.
• Corporate Transactions: Personal information may be disclosed in connection with corporate transactions such as mergers, acquisitions, or asset sales. In such cases, user information may be transferred to the acquiring entity or merged with the assets of the acquiring entity, subject to confidentiality agreements and legal requirements.
• Legal Compliance: We may disclose personal information when required to do so by law, regulation, legal process, or government request. This includes compliance with court orders, subpoenas, or other legal obligations, as well as cooperation with law enforcement agencies or regulatory authorities.
• Protection of Rights: Personal information may be disclosed to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others. This includes the prevention of fraud, unauthorized access, or other illegal activities, as well as the enforcement of our policies and terms of use.
• User Consent: We may disclose personal information with your consent or at your direction. For example, if you choose to participate in a survey, contest, or promotional offer, we may share your information as required to fulfill the terms of the offer.
• Anonymized or Aggregate Data: We may share anonymized or aggregate data that does not personally identify individuals for various purposes, including research, analysis, marketing, and advertising. This information cannot be used to identify specific individuals and is used solely for statistical or analytical purposes.

5. Cookies and Other Tracking Technologies

When you visit or use our websites, we may utilize various tracking technologies such as cookies, web beacons, pixel tags, mobile analytics software, log files, and other similar tools (collectively referred to as “Tracking Technologies”). These technologies enable us, and third parties authorized by us, to automatically gather information about you, your device, and your online behavior. This data is used to enhance your browsing experience on our websites, improve website performance, conduct analytics, and customize your interaction with our Platform.

You have the option to disable the use of cookies at any time through your web browser settings. However, please note that disabling cookies may impact certain features of our Platform, rendering them unavailable. Similarly, you can configure your mobile device to withhold certain information, but this may also affect the functionality of certain features within our Platform.

Some browsers have incorporated Do Not Track (“DNT”) preferences.  At this time, we do not honor Do Not Track signals.

6. Rights of Site Users

Data protection laws in certain jurisdictions provide Users with certain statutory rights to their Personal Information. You may have the right to certain actions to your Personal Information, such as:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request corrections to inaccurate or incomplete personal information.
• Erasure: You can request the deletion of your personal information under certain circumstances.
• Restriction: You can request the restriction of processing of your personal information.
• Portability: You can request a copy of your personal information in a machine-readable format.
• Objection: You can object to the processing of your personal information under certain circumstances.
• Withdrawal of Consent: You can withdraw consent for processing your personal information at any time.
• Complaint: You have the right to lodge a complaint with the relevant supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to raise a complaint on how we have handled your Personal Information, you can contact us at the contact details available below.

7. Minors and Individuals Under the Age of Eighteen

At SeniorX.ai, safeguarding individuals’ privacy is our top priority. We do not knowingly collect or retain Personal Data from individuals under 18 years of age on our websites. Our Platform is designed for individuals who are at least 18 years old, and we have implemented measures to prevent registration and usage by those under this age.

If you are under eighteen, we kindly ask you to refrain from providing any personal information through our service. In the event that we become aware of any personally identifiable information provided by someone under 18 years of age, we will promptly remove it from our records. Additionally, if we unintentionally gather personal information from an individual who is 18 years old without parental verification, we will take immediate steps to delete it.

If you suspect that we may have collected information from or about someone under the age of 18, please contact us using the information provided below. We appreciate your cooperation in maintaining the privacy and safety of all individuals using our services.

8. Protection, Storage and Retention of Information Collected 

We only process and store personal information for the period that is required to achieve the purpose of the storage, or for the duration the processing and storage are required by laws and regulations we are subject to. Retention periods will be determined taking into account the type of the Personal Information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused Personal Information at the earliest reasonable time. Assessment results and related data will be stored securely for a period of 12 months unless the test taker requests deletion earlier. Under applicable regulations, we will keep records containing your Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.

9. External Links

The Websites may contain links to external sites or other online services that we do not control, including those embedded in third party advertisements or sponsor information. We are not responsible for the privacy practices or data collection policies of such third-party services. You should consult the privacy notices of those third-party services for details on their practices.

 10. Assessment Registration and Data Use

When you register for a digital skills assessment on SeniorX.AI, we collect and process the following information:

• Personal Identifiable Information (PII): Name, email address, phone number, and any other details required for registration.
• Assessment Data: Your test responses, results, and any related scores.
• Certification: If you successfully complete the assessment, we will email your assessment results and certificate to the registered email address.

By registering for an assessment, you agree to the following:

• Consent to Data Processing: Your assessment data may be used for evaluation purposes and stored securely for future reference.
• Results & Certificate Delivery: Your test results and certificate will be emailed to you upon assessment completion.
• Optional Research Use: With explicit consent, anonymized assessment data may be used for research and platform improvement.

You may request the deletion of your assessment records by contacting [email protected].

11. Contact Information

‍If you have any questions about this Privacy Policy, your personal data or practices of this site , please contact us at [email protected]